Contact information

Thank you for visiting Auralia.

If you have any questions about your order, shipping, returns, products, or anything else, please contact us by email. Our customer support team will do its best to assist you as quickly as possible.

Email:
info@auraliabeauty.shop

Customer Support Hours:
Monday to Friday
9:00 AM – 6:00 PM CET

Response Time:
We usually respond within 24–48 business hours.

When contacting us about an order, please include your order number and the email address used at checkout so we can help you faster.

Common Support Requests

You can contact us for:

Order updates
Shipping and tracking questions
Returns and refunds
Product questions
Damaged, defective, or incorrect items
General inquiries

For questions about returns, please review our Return & Refund Policy.
For questions about delivery, please review our Shipping Policy.

Business Name:
Auralia

Contact Email:
info@auraliabeauty.shop