Shipping policy
Shipping Policy
At Auralia, we aim to process and deliver your order as smoothly as possible. Please review our shipping information below before placing your order.
Order Processing
Orders are usually processed within 1–3 business days after payment is confirmed.
During busy periods, holidays, product launches, or high-demand periods, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Estimated Delivery Times
Estimated delivery times may vary depending on your country, shipping method, product availability, and our fulfillment partners.
Typical estimated delivery times are:
- Europe: 7–15 business days
- United Kingdom: 7–15 business days
- United States: 8–18 business days
- Rest of the world: 10–25 business days
Please note that these are estimates only and are not guaranteed.
Shipping Costs
Shipping costs, if applicable, will be shown at checkout before you complete your order.
From time to time, we may offer free shipping promotions. If free shipping applies to your order, it will be clearly displayed at checkout.
Tracking Information
Once your order has shipped, you will receive tracking information by email when available.
Please allow a few days for tracking updates to appear after the tracking number has been issued.
Multiple Items in One Order
If your order includes multiple items, they may be shipped separately depending on product availability and fulfillment location.
This means you may receive different items at different times.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Auralia is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at info@auraliabeauty.shop. If the order has already been processed or shipped, we may not be able to change the address.
Customs, Duties, and Taxes
Orders shipped internationally may be subject to customs duties, import taxes, or local fees depending on your country.
These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.
Auralia is not responsible for delays caused by customs processing.
Lost or Delayed Packages
If your order is significantly delayed, please contact us at info@auraliabeauty.shop and we will help investigate with our shipping partners where possible.
A package is not considered lost until the shipping carrier confirms it as lost or the estimated delivery period has passed by a reasonable amount of time.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@auraliabeauty.shop.
Please include your order number and clear photos of the item and packaging so we can review the issue.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
If your order has already been processed or shipped by our fulfillment partners, we may not be able to cancel it. In that case, you may request a return after receiving the item, according to our Return & Refund Policy.
Contact
For any shipping questions, please contact us at:
info@auraliabeauty.shop