Refund policy

Return & Refund Policy

At Auralia, we want you to be happy with your order. If something is not right, please contact us and we will do our best to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

For hygiene reasons, beauty, hair care, personal care, wellness, and self-care products that have been used or opened cannot be returned.

How to Start a Return

To request a return, please contact us at info@auraliabeauty.shop with your order number and the reason for your request.

Please do not send any items back before contacting us. We will provide return instructions if your return is approved.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

If the issue is approved, we may offer a replacement, refund, or store credit depending on the situation.

 

Refunds

Once your returned item is received and inspected, we will notify you if your refund has been approved.

If approved, the refund will be sent to your original payment method. Please note that your bank or payment provider may need additional time to process the refund.

Return Shipping

Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped by our fulfillment provider, we may not be able to cancel it.

Contact

For any return or refund questions, please contact us at:

info@auraliabeauty.shop