Terms of service
Overview
Welcome to Auralia.
The terms “we”, “us” and “our” refer to Auralia. Auralia operates this website and online store, including all related information, content, features, tools, products and services provided to you as the customer.
Our store is powered by Shopify, which enables us to provide our online shopping experience.
These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you visit our website, use our services, or purchase products from us.
By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use our website or services.
1. Access and Account
By using our website, you confirm that you are at least the age of majority in your country, state, or region of residence.
When using our website or placing an order, you may be asked to provide certain information, including your name, email address, billing details, shipping address, and payment information.
You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.
2. Our Products
We make every effort to display our products as accurately as possible, including descriptions, images, colors, and features.
However, product colors and appearance may vary slightly depending on your device, screen settings, lighting, and product availability.
We reserve the right to update, modify, or discontinue any product at any time without notice. We may also limit product quantities or availability by geographic region or customer.
3. Orders
When you place an order with Auralia, you are making an offer to purchase the selected products.
We reserve the right to accept, decline, cancel, or modify an order for any reason, including product availability, pricing errors, payment issues, suspected fraud, or shipping restrictions.
Your order is considered accepted once payment has been processed and you receive an order confirmation.
Please review your order carefully before submitting it. Once an order has been processed by our fulfillment provider, we may not be able to cancel or modify it.
All purchases are subject to our Return & Refund Policy.
4. Prices and Billing
All prices are shown in the currency displayed at checkout.
Prices, discounts, promotions, and product availability may change at any time without notice.
Unless clearly stated otherwise, prices may not include shipping costs, taxes, customs duties, or import charges. Any applicable costs will be shown during checkout where possible.
You agree to provide accurate and complete billing and payment information. By submitting payment details, you confirm that you are authorized to use the selected payment method.
5. Shipping and Delivery
Delivery times shown on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs, incorrect addresses, local delivery issues, or circumstances outside our control.
Once an order has been shipped, tracking information will be provided when available.
Please ensure your shipping address is complete and accurate before placing your order. We are not responsible for orders delayed or lost due to incorrect customer-provided information.
6. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
For hygiene reasons, beauty, hair care, personal care, wellness, and self-care products that have been used or opened may not be eligible for return.
To request a return or refund, please contact us at info@auraliabeauty.shop.
7. Intellectual Property
All content on this website, including text, images, graphics, logos, product names, designs, videos, and other materials, belongs to Auralia or its content providers and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, sell, or use any content from our website without our prior written permission.
The Auralia name, branding, and related designs may not be used without our consent.
8. Third-Party Services and Links
Our website may include links, tools, apps, or services provided by third parties, including Shopify and payment providers.
We are not responsible for the content, accuracy, policies, or practices of third-party websites or services.
If you access third-party websites or use third-party services, you do so at your own risk and should review their terms and policies.
9. Relationship with Shopify
Auralia is powered by Shopify, which helps us provide our online store and related services.
However, any purchase made through our store is made directly with Auralia. Shopify is not responsible for any aspect of the sale between you and Auralia, including products, delivery, refunds, damage, injury, or loss related to your purchase.
10. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our website, you acknowledge that your personal information may be collected and processed by Auralia, Shopify, and other service providers involved in operating our store, processing payments, fulfilling orders, and providing customer support.
Please review our Privacy Policy for more information.
11. Feedback and Reviews
If you submit reviews, comments, suggestions, photos, or other feedback to us, you grant Auralia the right to use, reproduce, publish, display, and share that content for business, marketing, and promotional purposes.
You confirm that any feedback you provide is accurate, lawful, and does not violate the rights of any third party.
We reserve the right to edit, remove, or refuse any content that we consider inappropriate, misleading, offensive, or unlawful.
12. Errors and Inaccuracies
Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping times, availability, or other details.
We reserve the right to correct any errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted.
13. Prohibited Uses
You agree not to use our website or services for any unlawful, abusive, fraudulent, harmful, or unauthorized purpose.
You may not:
- Violate any applicable laws or regulations
- Infringe our intellectual property rights or those of others
- Submit false or misleading information
- Upload viruses, malware, or harmful code
- Attempt to interfere with the security or functionality of the website
- Collect personal information from others without permission
- Use the website for spam, phishing, scraping, or fraudulent activity
- Resell or exploit our services without authorization
We reserve the right to suspend or terminate access to our website or services if we believe these Terms have been violated.
14. Disclaimer of Warranties
Our website, services, and products are provided on an “as is” and “as available” basis.
We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.
Nothing in these Terms affects any consumer rights that cannot be excluded under applicable law.
15. Limitation of Liability
To the fullest extent permitted by law, Auralia and its service providers, partners, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.
This includes, but is not limited to, loss of profits, loss of data, loss of revenue, replacement costs, or similar damages.
Nothing in these Terms limits liability where it cannot legally be limited or excluded.
16. Indemnification
You agree to indemnify and hold Auralia harmless from any claims, damages, losses, liabilities, costs, or expenses arising from your breach of these Terms, your misuse of our website or services, or your violation of any law or third-party rights.
17. Termination
We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or used our services improperly.
Any obligations or liabilities incurred before termination will remain in effect.
18. Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining parts will remain valid and enforceable.
19. Entire Agreement
These Terms of Service, together with our policies, represent the entire agreement between you and Auralia regarding your use of our website and services.
Our failure to enforce any right or provision of these Terms does not mean we waive that right or provision.
20. Changes to These Terms
We may update or change these Terms of Service at any time by posting the updated version on this page.
It is your responsibility to review this page periodically. Your continued use of our website after changes are posted means you accept the updated Terms.
21. Governing Law
These Terms of Service are governed by the applicable laws of the country or region where Auralia operates, without limiting any mandatory consumer protection rights available to you in your country of residence.
22. Contact Information
Questions about these Terms of Service should be sent to us at:
info@auraliabeauty.shop